Policies Governing Use of This Web Site and Our Services
Please read this page carefully and in its entirety as it details important information on our policies and the terms and conditions you are agreeing to when utilizing our web site and services.
1.0 Agreement Terms and Conditions
By visiting, using or ordering from this web site, you expressly agree to be bound by the following terms and conditions and to adhere to these Terms and Conditions and all applicable laws and regulations governing this web site.
If you break these Terms and Conditions, Team One® Tickets & Sports Tours, Inc. reserves the right to prevent your future use of this web site, cancel your ticket order, and/or take appropriate legal action and remedies available against you.
2.0 Changes in Terms and Conditions
Team One® Tickets & Sports Tours, Inc., the owner and operator of teamonetickets.com reserves the right to change these Terms and Conditions at any time. Posting updated Terms and Conditions on this site will make the new Terms and Conditions effective immediately and binding on all users of this web site without exception. Therefore, please check this page of the web site periodically for updates.
3.0 Ticket Purchase Policy
Team One® Tickets & Sports Tours, Inc. hereby discloses that the purchase price of the tickets contains a service charge or profit which has been added to the face value of the tickets, and that, as of the date of your purchase, Team One Tickets & Sports Tours, Inc. may have no contract to obtain the tickets at a certain price from a person in possession of the tickets, or from a person who has a contractual right to obtain the tickets from the primary contractor, and may not be able to supply tickets at the price or range of prices identified or advertised on this web site.
Team One Tickets & Sports Tours, Inc. agrees to use its best efforts to procure and to deliver, prior to the date of the event, the tickets described.
Some tickets may not be available for immediate delivery. In such cases before the order can be completed the purchaser will be advised of, and required to agree to, an approximate delivery date. When such orders are shipped they will ship via the shipping method selected at the time of purchase unless other arrangements have been made.
Team One Tickets & Sports Tours, Inc. reserves the right to upgrade your tickets to a higher priced ticket at no additional cost to the purchaser.
Note that online orders placed after 5 PM US Mountain Standard Time on weekdays or at any time on weekends may not be processed until the next working day.
Also, should Team One Tickets & Sports Tours, Inc. fail to deliver to a BUYER the full quantity of tickets contracted for, Team One Tickets & Sports Tours, Inc.'s sole obligation or liability shall be limited to the return to BUYER of any deposits and/or payments for undelivered tickets previously made by BUYER to Team One Tickets & Sports Tours, Inc. under this Agreement.
Team One Tickets & Sports Tours, Inc. shall not be liable for any incidental, special, or consequential damages or for loss or expense directly or indirectly arising from Team One Tickets & Sports Tours, Inc.'s obligations under this Agreement, and BUYER agrees to waive any additional rights or remedies conferred upon it now or in the future under Arizona law.
Due to policies set forth by the organizers of the events for which tickets are sold on this web site, Team One Tickets & Sports Tours, Inc. cannot issue exchanges or refunds after BUYER has placed an order, unless Team One Tickets & Sports Tours, Inc. is unable to fulfill the order.
Team One Tickets & Sports Tours, Inc. is not responsible for lost, stolen, damaged or destroyed tickets once tickets are certified as delivered or are in BUYER'S physical possession. Please note that direct sunlight or heat can damage certain types of tickets.
If an event is canceled and not rescheduled for a new date, the cost of the tickets minus shipping, handling fees and/or service charges will be refunded to the customer unless the cancellation is due to an act of nature (weather, earthquake, hurricane, etc.), venue structural issues, war, fire, civil disturbance, any acts of government, customer inability to obtain transportation, terrorism, strike, lockout or other labor disputes.
There are no cancellations, refunds or exchanges for time changes, postponements or rescheduling of an event. In such cases the original tickets issued will generally be honored for the new date and time of the event.
Please note that the delivery times are from the date that we ship the order. Some ticket orders may require 1-2 days processing time. In other cases tickets may not be available to ship immediately due to reasons beyond our control (tickets have not yet been printed and/or distributed by the team or promoter). In such cases we will ship your tickets as soon as possible using the shipping method that you select at the time of purchase.
All users and visitors of this web site agree to indemnify and hold Team One® Tickets & Sports Tours, Inc., its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of this web site, including your use of this web site to provide a link to another web site.
Team One® Tickets & Sports Tours, Inc. is firmly committed to protecting the privacy of our customers and visitors to our web site. This page details how we collect information from customers and visitors, what we do with that information, how secure the information is kept and what alternatives you have available regarding our mailing lists.
b. What information we gather and track and what we do with it
The IP (Internet protocol) address and browser type of each visitor is automatically recorded in our web site site usage logs. This information helps us to administer our web site and make it more efficient to give visitors an overall better experience when visiting our site. This information does not help to individually identify any single user or groups of users. Thus, users remain completely anonymous with the type of information gathered.
If a visitor simply browses our site, no personal information is entered and therefore remains anonymous.
A mailing list on which all visitors may register to receive updates on new ticket availability and special offers from time to time is OPTIONAL. Contact information gathered for the mailing list is kept internal to our company at all times. It will not be sold or otherwise revealed to third parties at any time.
From time to time, we have joint promotions or special offers with third party companies and these may be publicized to members of our mailing list. However, at no point will the contact information of members on the list be revealed to our third party partners. All mailings to members will come directly from our email servers.
Members of the mailing list may opt-out of receiving future mailings at any time using an easy 2-step procedure. Each mailing sent to members will include complete information at the end of the mailing on how to opt-out of future mailings.
When a visitor makes a purchase on our site, we will collect full contact details and payment information from the customer. This information will not be sold or otherwise revealed to third parties at any time. It will be used primarily to communicate with the customer in order to promptly fulfill the order.
Cookies are small text files that your web browser creates and stores in a cookies folder on your hard drive. These text files have no way of carrying viruses or inflicting any damage upon your computer. The cookies that we store for the period of your visit do not in any way allow us to view the rest of the contents of your computer, control your computer in any way, or extract any personal information stored in files on other parts of your computer.
Cookies are used to allow our shopping cart to function properly. Therefore, you will need to have cookies enabled in your browser in order to purchase tickets from us.
Your payment information, home address and other contact details are NOT stored in the cookie once you exit our site. The cookie only lasts for the period that you remain on our site and use the shopping cart to make a purchase.
d. Security of sensitive data
We have rigorous security measures in place, both online and offline, in order to protect sensitive data from mailing list members and customers.
For online security:
All transactions are carried out on our secure server and are encrypted with full 128-bit SSL encryption.
Customer information stored in our online database is protected from hacking attempts by industrial strength firewall software and database protection measures. We are constantly upgrading our systems as new technology becomes available in order to maintain the highest level of online security and data integrity.
For offline security:
Employees with access to customer information or other sensitive information are not permitted to remove this information from our office premises at any time. We limit the number of employees with access to sensitive information to the minimum required to provide top-notch service to our customers and members.
e. Opt-out Policy
For customers that do not wish to receive any further email correspondence from us, please visit //www.teamonetickets.com/about/newsletter_remove.html where your request will be honored immediately.
Team One® Tickets & Sports Tours, Inc. is an independent, privately owned company engaged in the business of buying and selling tickets at a premium for sporting events, concerts, and theatre. The amount charged over the face value of the tickets represents our fair compensation for the difficulty involved in obtaining premium seating to hard-to-get and sold-out events.
Team One® Tickets & Sports Tours, Inc. is in no way affiliated with any box office, venue or official organizers (e.g. NFL, NBA, NCAA, NHL, MLB, FIFA, PGA, etc) of the events for which we obtain tickets.
If you have any questions about the above Terms and Conditions, please contact:
Team One Tickets & Sports Tours
8924 East Pinnacle Peak Road
Scottsdale, Arizona 85255
Phone: (480) 894-9494
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Why Shop Team One?
Team One™ Tickets is a privately owned agency that buys and resells tickets on the secondary market. We are not Ticketmaster, LiveNation, StubHub or the official box office nor are we affiliated with any professional sporting organization, performer, or venue. Our ticket prices reflect the cost of obtaining premium seating and are usually sold above "face value".